Solutions

ZOOLOO's DSM SUITE 2.0+

Introduction

Zooloo’s DSM SUITE 2.0+ is an enhanced digital solution to help wholesale trade owners to improve outreach, sales and provide better customer experiences.

Managing product information and orders manually on different marketplace platforms (e.g. Lazada, Shopee, Amazon, Qoo10, etc) is unproductive. Our DSM SUITE 2.0+ Central Publishing Management improves the quality, efficiency, and timeliness of your publications and order management via single console (i.e. single update).

Disparate communication via different messaging platforms with current and potential customers is extremely difficult to maintain and operate. As such, our DSM SUITE 2.0+ unified messaging management system, with Intelligent Bot Services at the backend, can resolve many sales inquiries and support tickets coming in from various communication channels - i.e., WhatsApp, Facebook messenger, Line, and many others.

Many organisations strive to make better business decisions with data. It is therefore imperative that all business data are connected in a way that can be analyzed. Enhancing competitiveness, optimizing productivity, and increasing profitability through our DSM SUITE 2.0+ BI and artificial intelligence - predictive analytics.

DSM Suite 2.0+ eMARKETPLACE PUBLISHING SCALE YOUR E-MARKETPLACE EFFORTS Centrally manage the publishing and order tracking to various commercial marketplace.

Multi Channel Publishing:

Central publishing of product information and price to individual eMarketplace (e.g. Shopee, Lazada and Qoo10)
Central management of sales orders from individual eMarketplace
Backend Integration with ERP
To retrieve product list and inventory info from ERP
To sync the sales order to ERP for fulfillment and billing

Informative dashboard on Customer Behaviors from eMarketplace:

Orders amount spread by day, week, month
Bestsellers product by quantity, by amount
New Customers spread by the day, week, month, total

DSM Suite 2.0+ OMNICHANNEL SUPPORT & HELPDESK PROVIDE SEAMLESS CUSTOMER EXPERIENCE & SUPPORT Manage customers chats and messages from your website and messaging channels in one place.

Connects the helpdesk to all major messaging channels using a unified messaging console, automates conversations using bots, and captures leads along the process.

Uses Intelligent Bot with the Omnichannel Support & Helpdesk to allow automated communication with customers through multiple channels.

Language: A machine learning-based service to build natural language experiences. Quickly create enterprise-ready, custom models that continuously improve.
Speech: Hear commands, identify individual speakers, translate, and reply to customers in natural language with a branded voice.
Search: Allow support agent to access the data warehouse to search for customer data, inventory status, transaction records, and more, to better serve the customer.

DSM Suite 2.0+ BI & AI PREDICTIVE BOOST SALES WITH BI & AI PREDICTIVE ANALYTICS Connects to the Data Warehouse for comprehensive BI reports and utilises Azure Machine Learning (ML) engine for AI Predictive analytics.

BI Reports and Dashboard based on:

Product Dimension
Date Dimension
Store Dimension
Promotion Dimension

AI Predictive analytics covers:

Accurate sales forecasts
Predict likelihood to buy
Targeted discounts
Improved pricing

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