There is no better way to reach a regional customer base than to move your wholesale trade to an online store. Zooloo will set up and configure the initial products, customers, suppliers and opening stock for your staff to get started. As the online store administrator, your staff will be trained to effectively manage all aspects of the online store. This half-day Online Store training course is provided by Zooloo to your staff as part of the DSM Suite 2.0 solution.
Topic 1 Basic Store Configuration
The training begins with an overview of the primary store configuration. There are many eCommerce platforms in the market and all of them have the same basic store configuration. Zooloo has adopted the NopCommerce platform, which is simple to use and maintain.
- Frontend – Webstore Specifications
- Backend – Account Administration Functions
- New Product Pages
- Ratings and Reviews
- Comparing Products
- Recently Viewed Products
- Registration
- Login
- Account Admin Functions
- Shopping Cart
- Wish list
- Purchasing Process
- Order Details Page
Topic 2 Product Administration Functions
Participants will learn how to upload products, manage various currency options in different languages, and understand how to use its features. Topics include:
- Overview of Product Types
- Manage Product Records
- Product Categories
- Product Attributes
- Pricing
- Shipping and Delivery Fee
- Tax Settings
- Discounts
Topic 3 Order Fulfillment Functions
Participants will learn how to create customer profiles and manage customer orders such as automatically generating PDF invoices and handling refunds and discounts. Topics include:
- Managing Customers
- Payment Methods
- Order Records
- Order Processing
- Fulfill an Order
- Refund and Cancel an Order
Topic 4 Reports
Participants will learn how to generate Web Analytics using the Matomo System.
- Dashboard Report - Webstore Analytics
- Low Stock Reports
- Country Reports
- Sales Reports
- Customer Statistics
Topic 5 Emails
Participants will learn how to use the email templates and configure the email accounts to communicate with Customers and Suppliers.
Course Provider
This course is conducted by Zooloo's in-house professionals. The instructors bring years of hands-on industry knowledge and up-to-date know-how on the workings of online stores. They have a wealth of knowledge on the inner workings of process flow and can anticipate the skills required for users of these digital solutions to elevate digital literacy and confidence.
Want to know more? Need assistance with choosing suitable courses? Have questions about particular courses? Please email me: dorothy@zooloo.asia.
Explore more
- Read about The Digital Transformation Journey
- Learn more about our “Digital Backbones”
- Learn more from our eBook series on Digital Transformation for Wholesale Trade
